FAQ

We specialize in family apparel with extensive collections for kids and men. Our product range includes jackets & vests, activewear, jeans, shirts & tees, pajamas, swimwear, and more – all designed with American style and comfort in mind.

Yes! Our seasonal collections include lightweight activewear and swimwear for summer, cozy fleece and jackets for winter, plus versatile pieces like jeans and tees that work year-round for your family’s needs.

Our kids’ collections accommodate various sizes from toddlers through older children, with specific sizing details available on each product page. We offer complete outfits from socks to jackets for your little ones.

You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and check out faster on future purchases.

Click “Forgot Password” on the login page and enter your email address. We’ll send you a secure link to create a new password and regain access to your account.

We process orders quickly to get your family’s fashion to you ASAP. Address changes must be made within 2 hours of ordering. For other modifications, please email us immediately at [email protected] and we’ll do our best to accommodate your request.

For your convenience, we accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed to protect your information.

Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Common reasons include insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Please verify your information and contact your bank if needed. You’re welcome to try another payment method if issues persist.

We ship worldwide except to some Asian countries and remote areas. During checkout, our system will confirm if we can deliver to your location.

We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
– Free Shipping (orders over $50 via EMS): 15-25 business days

We take 1-2 business days to carefully prepare your order from our Washington facility before shipping. You’ll receive tracking information once your package is dispatched.

While most deliveries arrive on time, international shipments may occasionally face customs delays. If your package is significantly overdue, contact us at [email protected] and we’ll investigate with the carrier.

We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, and in original packaging. Please visit our Returns page for complete details and instructions.

Email us at [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions for sending items back to our Washington facility.

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of the credit appearing in your account depends on your bank’s processing times.

Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund.

Our Washington-based team is available via email at [email protected]. We typically respond within 24 business hours.

Our customer service team operates Monday-Friday, 9am-5pm Pacific Time, excluding major US holidays.

Carhar Clothing Shop is headquartered at 1906 Simpson Street, Washington, US 61571. All orders ship from our Washington facility.