At Carhar Clothing Shop, we want you to be completely satisfied with your family apparel purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Family-Focused Flexibility

We understand that shopping for your family’s clothing needs sometimes requires adjustments. Whether it’s a size issue with kids’ activewear or a color preference for men’s jackets, we’re here to make it right.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with tags attached
  • Original proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Kids’ Underwear
  • Kids’ Socks
  • Kids’ Swimwear (if hygiene seal is broken)

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your return/exchange request using the following template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Carhar Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Brief explanation] – Preferred Resolution: [Refund/Exchange for different size or item] Please advise on next steps. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (1906 Simpson Street, Washington, US 61571)

Step 3: Package and Ship Your Return

Please include:

  • The item in its original condition
  • All original tags and packaging
  • A copy of your order confirmation or packing slip

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Request

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • For exchanges, we’ll ship your new item immediately after approval
  • For refunds, see the payment processing information below

Refund Processing

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Our Quality Promise

As a family apparel specialist, we stand behind the quality of our kids’ clothing, men’s activewear, and all our products. If you receive a defective item, please contact us immediately for a full refund or replacement.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our friendly customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or write to:

Carhar Clothing Shop
1906 Simpson Street
Washington, US 61571