At Carhar Clothing Shop, we’re committed to making your family apparel shopping experience as smooth as possible. Whether you’re shopping for kids’ clothing, men’s activewear, or cozy family essentials, we’ve got you covered with transparent shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your family’s needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Available worldwide (excluding some Asian and remote areas)
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Available worldwide (excluding some Asian and remote areas)

Note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons, slight delays may occur.

Returns & Exchanges

We want your family to love every item from Carhar Clothing Shop. If you need to make a return or exchange, here’s our simple process:

Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with tags attached
  • Original proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Kids’ Underwear
  • Kids’ Socks
  • Kids’ Swimwear (if hygiene seal is broken)

How to Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your return/exchange request using this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Carhar Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Brief explanation]
– Preferred Resolution: [Refund/Exchange for different size or item]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address: 1906 Simpson Street, Washington, US 61571

Step 3: Package and Ship Your Return

Please include:

  • The item in its original condition
  • All original tags and packaging
  • A copy of your order confirmation or packing slip

Note: Customers are responsible for return shipping costs unless the return is due to our error. For international returns, please mark the package as “Returned Goods” to avoid additional customs charges.

Step 4: Processing Your Request

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • For exchanges, we’ll ship your new item immediately after approval
  • For refunds, see the payment processing information below

Refund Processing

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error. For international returns, customs fees are non-refundable.

Our Quality Promise

As a family apparel specialist, we stand behind the quality of our kids’ clothing, men’s activewear, and all our products. If you receive a defective item, please contact us immediately at [email protected] for a full refund or replacement.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] or write to:

Carhar Clothing Shop
1906 Simpson Street
Washington, US 61571